Shipping Policy

Last updated: June 1 , 2026

Thank you for shopping with Shannon Lockwood Studio. Each order is handled with care, whether it is an original painting shipped directly from the studio or a fine art print fulfilled through our print partner.

Please review the shipping information below before placing your order.

Order Processing Times

Order processing times vary depending on the product type.

Original artwork
Original paintings are packaged and shipped directly by Shannon Lockwood Studio. Please allow approximately 1–2 weeks for original artwork to be prepared and shipped, unless otherwise stated in the product description.

Fine art prints
Fine art prints are fulfilled by LumaPrints, our print fulfillment partner. Print production and shipping times may vary based on print size, order volume, destination, holidays, and carrier timelines.

Because prints are produced specifically for each order, production time is separate from shipping transit time.

Shipping Within the United States

Original artwork shipping within the contiguous United States is typically sent through USPS Priority Mail or another trusted carrier and includes tracking and insurance when applicable.

Fine art prints are produced and shipped through LumaPrints. Shipping carriers and timelines may vary based on the order and destination.

Original artwork and fine art prints may ship separately and may arrive at different times.

Local Pickup

Free local pickup may be available in the Dallas-Fort Worth, Texas area.

If local pickup is available for your order, pickup details will be arranged directly after purchase. Please wait for confirmation before arriving for pickup.

International Shipping

Worldwide shipping may be available and is invoiced separately after purchase unless otherwise stated at checkout.

International buyers are responsible for any customs fees, duties, import taxes, brokerage fees, or other charges required by their country. Shannon Lockwood Studio is not responsible for delays caused by customs processing.

If you would like an international shipping estimate before purchasing, please use the inquiry form on our website with your shipping address and the artwork or print size you are interested in.

Shipping Times

Shipping times are estimates only and are not guaranteed.

Shipping timelines may vary due to production time, carrier delays, holidays, weather, incorrect shipping addresses, customs processing, fulfillment delays, or other circumstances outside of our control.

Once an order has been transferred to the shipping carrier, Shannon Lockwood Studio is not responsible for carrier delays or missed delivery attempts. However, if you experience an issue with your shipment, please reach out through the inquiry form on our website and we will do our best to help.

Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout.

Please make sure your email address and shipping address are entered correctly before placing your order.

Incorrect Shipping Address

Shannon Lockwood Studio is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping address, please contact us immediately through the inquiry form on our website. We cannot guarantee that changes can be made once an order has been placed or fulfilled.

Lost Packages

If your package appears to be lost in transit, please contact us through the inquiry form on our website with your order number and tracking information.

For original artwork shipped with insurance, we may need to work with the shipping carrier to file a claim before a resolution can be determined.

For fine art prints fulfilled by LumaPrints, we will review the issue and coordinate with the fulfillment partner when appropriate.

Damaged Orders

We want your artwork to arrive safely and as expected.

If your order arrives damaged, please contact us directly through the inquiry form on our website within 7 days of delivery.

Please include:

• Your order number

• Your name and shipping address

• A description of the issue

• Clear photos of the damaged item

• Clear photos of the packaging

• Photos of any visible carrier damage, if available

For damaged print orders, Shannon Lockwood Studio will coordinate with LumaPrints to review the issue and, when appropriate, arrange a correction or replacement.

For damaged original artwork, we may work with the shipping carrier and insurance provider to review the issue and determine the next step.

Final Sale Reminder

All sales are final. Please review all product details, sizing, shipping information, and artwork descriptions carefully before placing your order.

For more information, please review our Return & Refund Policy here.

Contact

For shipping questions, international shipping estimates, damaged orders, or fulfillment concerns, please use the inquiry form on our website.

Shannon Lockwood Studio
Email: info@shannonlockwoodstudio.com
Website: shannonlockwoodstudio.com
Location: Dallas-Fort Worth, Texas