Privacy policy
Privacy Policy
Last updated: June 1, 2026
Shannon Lockwood Studio operates this website and online store, including all related information, content, original artwork, prints, products, features, tools, and services, in order to provide you with a curated shopping experience for artwork, fine art prints, commissions, and related creative offerings.
This website is powered by Shopify, which enables us to provide our online store and checkout experience. This Privacy Policy explains how Shannon Lockwood Studio collects, uses, and shares personal information when you visit our website, make a purchase, contact us, sign up for emails, request a commission, or otherwise interact with our shop.
By using this website, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you.
Depending on how you interact with Shannon Lockwood Studio, we may collect the following types of personal information:
Contact information
This may include your name, billing address, shipping address, email address, and phone number.
Order and transaction information
This may include items you view, add to your cart, purchase, return, exchange, or inquire about, as well as your order history and transaction details.
Payment information
Payment information may include credit card, debit card, or other payment details. Payments are processed through Shopify and/or third-party payment processors. Shannon Lockwood Studio does not directly store full payment card numbers.
Account information
If you create an account, we may collect information such as your username, password, preferences, saved addresses, and order history.
Communication information
This includes information you provide when you contact us by email, contact form, social media, commission inquiry form, or other communication channels.
Commission or custom artwork inquiry information
If you submit a commission request, we may collect details related to your project, including reference photos, preferred size, subject matter, inspiration, timeline, shipping location, and other information you choose to provide.
Device and usage information
This may include your IP address, browser type, device information, pages viewed, products viewed, time spent on the site, referring links, and other information collected through cookies or similar technologies.
How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you
For example, when you place an order, create an account, sign up for emails, complete a contact form, request a commission, or communicate with us.
Automatically through the website
For example, through cookies, analytics tools, pixels, and similar technologies when you browse or interact with our website.
From Shopify and service providers
Shopify, payment processors, shipping providers, print fulfillment partners, marketing tools, analytics providers, and other third-party services may collect or provide information necessary to operate the website, process payments, fulfill orders, ship products, and provide customer support.
From third-party platforms
If you interact with Shannon Lockwood Studio through platforms such as Instagram, Facebook, Pinterest, Etsy, or other social platforms, we may receive information depending on your settings and the platform’s policies.
How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfill orders
This includes processing payments, confirming orders, preparing original artwork for shipment, fulfilling fine art print orders, providing tracking information, handling returns or exchanges when applicable, and communicating about your purchase.
To fulfill fine art print orders through LumaPrints
For print purchases, we may share necessary order details with LumaPrints, our print fulfillment partner, so they can produce, package, and ship your print order. This information may include your name, shipping address, email address, order details, product selection, print size, and any other information required to complete fulfillment.
To provide customer support
We may use your information to respond to questions, commission inquiries, shipping requests, order issues, or other messages.
To provide and improve our website and services
We may use information to improve the shopping experience, understand customer interests, personalize product recommendations, troubleshoot issues, and improve website performance.
To communicate with you
We may send order confirmations, shipping updates, customer service messages, commission updates, or other non-promotional communications related to your interaction with Shannon Lockwood Studio.
For marketing and promotional purposes
If you sign up for our email list or otherwise opt in, we may send updates about new artwork, collection launches, prints, commissions, promotions, studio news, or events. You may unsubscribe at any time using the link provided in marketing emails.
For security and fraud prevention
We may use personal information to help detect, investigate, or prevent fraud, unauthorized transactions, security issues, or other harmful activity.
For legal and business purposes
We may use information to comply with applicable laws, respond to legal requests, enforce our policies, resolve disputes, prevent fraud, and protect the rights of Shannon Lockwood Studio, our customers, and others.
How We Share Personal Information
We may share personal information with third parties when necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.
This may include sharing information with:
Shopify
Our store is hosted by Shopify, which processes personal information to help provide the online shopping experience, checkout, payment processing, order management, fraud prevention, analytics, and other store services.
LumaPrints
We use LumaPrints as a print fulfillment partner for fine art print orders. When you purchase a print, we may share the information needed to produce and ship your order, including your name, shipping address, email address, order details, selected print size, and related fulfillment information.
Payment processors
To securely process payments and transactions.
Shipping carriers and fulfillment providers
To ship original artwork, fine art prints, and related products.
Marketing and email service providers
To send newsletters, launch announcements, promotional emails, or customer updates when you have opted in.
Analytics and advertising partners
To understand website performance, measure marketing effectiveness, and show relevant content or ads.
Professional service providers
Such as accountants, legal advisors, business consultants, or other vendors who help operate Shannon Lockwood Studio.
Legal or regulatory authorities
When required to comply with law, respond to legal process, protect our rights, or prevent fraud or harm.
We do not sell your personal information in the traditional sense. However, certain privacy laws may define the use of cookies, pixels, or targeted advertising technologies as “sharing” or “selling” personal information. Depending on where you live, you may have the right to opt out of these activities.
Relationship with Shopify
Shannon Lockwood Studio is powered by Shopify. Information you submit through our website may be transmitted to Shopify and processed by Shopify in order to provide checkout, payment processing, order management, fraud prevention, analytics, and other store services.
Shopify may also process personal information to improve and provide its own services, including certain enhanced features that use information from your interactions with our store, Shopify, and other Shopify merchants.
To learn more about how Shopify handles personal information, you can review Shopify’s privacy information and privacy controls through Shopify’s official privacy resources.
Print Fulfillment Through LumaPrints
Some products sold through Shannon Lockwood Studio, including fine art prints, may be produced and fulfilled by LumaPrints.
When you place an order for a print, Shannon Lockwood Studio may share limited personal information with LumaPrints for the purpose of producing, packaging, and shipping your order. This may include your name, shipping address, email address, order number, product details, print size, and shipping method.
LumaPrints may process this information only as needed to fulfill your order, provide shipping updates, address fulfillment issues, and complete related services. Original artwork orders may be fulfilled directly by Shannon Lockwood Studio or through another shipping provider.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences
Keep items in your cart
Understand how visitors use the website
Improve website performance
Support analytics and marketing
Help provide personalized content or advertising
You can usually adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly without cookies.
Depending on your location, you may also have access to additional cookie consent or privacy preference tools through Shopify’s customer privacy settings.
Email Marketing
If you sign up for our email list, we may send you emails about new artwork, collection launches, prints, commissions, studio updates, promotions, or events.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send non-promotional emails related to your orders, account, customer service requests, or legal notices.
Third-Party Websites and Links
Our website may include links to third-party websites or platforms, such as social media pages, payment providers, print fulfillment providers, shipping carriers, or other external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can take appropriate steps to delete the information.
Security and Retention
We take reasonable steps to protect personal information, but no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access or request a copy of the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Request transfer of certain personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing activities, where applicable
These rights may vary depending on your location and may be subject to legal limitations.
To exercise any available privacy rights, please contact us using the contact information below.
We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we collect, use, or handle your personal information, please contact us first so we can try to resolve the issue.
Depending on where you live, you may also have the right to contact your local data protection authority or privacy regulator.
International Transfers
If you access our website from outside the United States, please note that your personal information may be transferred to, stored in, or processed in the United States or other countries where Shopify, our service providers, fulfillment partners, or business partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, fulfillment partners, legal requirements, or privacy practices.
When we update this policy, we will revise the “Last updated” date at the top of this page. Continued use of our website after updates means you acknowledge the revised policy.
Contact
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
Shannon Lockwood Studio
Email: info@shannonlockwoodstudio.com
Website: shannonlockwoodstudio.com
Location: Dallas-Fort Worth, Texas, United States (email for address)