Refund policy

Last updated: June 1, 2026

Thank you for supporting Shannon Lockwood Studio. Each piece of artwork and fine art print is created, produced, and handled with care. Please read the policy below before placing your order.

All Sales Are Final

All sales are final. Because original artwork, fine art prints, and custom pieces are made or fulfilled specifically for each order, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review all product details, sizing, descriptions, colors, and shipping information carefully before completing your purchase.

Please note that colors may vary slightly from screen to screen. Shannon Lockwood Studio makes every effort to photograph and represent artwork accurately, but slight variations in color, texture, and appearance may occur.

Original Artwork

Original artwork is one-of-a-kind and final sale.

Each original painting is signed and includes a certificate of authentication. Original artwork is packaged carefully and shipped with tracking and insurance when applicable.

Fine Art Prints

Fine art prints are fulfilled by LumaPrints, our trusted print fulfillment partner.

Because prints are produced specifically for each order, all print sales are final. Prints cannot be returned or exchanged due to size selection, color expectations, framing preferences, or a change of mind after purchase.

Print production and shipping times may vary depending on print size, order volume, destination, carrier delays, and fulfillment timelines. Shipping estimates are not guaranteed.

Original artwork and prints may ship separately and may arrive at different times.

Damaged or Incorrect Orders

While all sales are final, we want your order to arrive safely and as expected.

If your artwork or print arrives damaged, defective, or incorrect, please contact us directly as soon as possible at shannon@lockwooddesignco.com so we can help make it right.

Please include:

Your order number
Your name and shipping address
A description of the issue
Clear photos of the damaged item
Clear photos of the packaging
Any carrier damage details, if available

Damage claims must be submitted within 7 days of delivery so we can work with the printer, shipping carrier, or fulfillment partner to correct the issue.

If your print order is damaged during shipping or arrives with a fulfillment error, Shannon Lockwood Studio will coordinate with LumaPrints to review the issue and, when appropriate, arrange a replacement or correction.

Shipping Delays

Shipping times may vary and are not guaranteed. Delays may occur due to production timelines, weather, holidays, carrier delays, incorrect shipping addresses, or other circumstances outside of our control.

Shannon Lockwood Studio is not responsible for delays once an order has been handed off to the shipping carrier. However, please reach out if you experience a shipping issue and we will do our best to help.

Lost Packages

If your order appears lost in transit, please contact us at shannon@lockwooddesignco.com with your order number and tracking details. We will review the shipment and help determine the next best step.

For original artwork shipped with insurance, we may need to work with the shipping carrier to file a claim before a resolution can be determined.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

Shannon Lockwood Studio is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error in your shipping address, please contact us immediately at shannon@lockwooddesignco.com. We cannot guarantee changes can be made after an order has been placed.

Custom Artwork and Commissions

Custom artwork and commissioned pieces are final sale and are not eligible for returns, refunds, or exchanges.

Additional commission terms, payment schedules, approval steps, and timelines may be provided separately before the commission begins.

Contact

For questions about your order, damaged items, or fulfillment issues, please contact:

Shannon Lockwood Studio
Email: info@shannonlockwoodstudio.com
Website: shannonlockwoodstudio.com
Location: Dallas-Fort Worth, Texas